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varying levels of engagement at stakeholder discussion boards where by it absolutely was frequently felt that DVLA was in ‘broadcast as opposed to listening mode’
- the future potential, framework and techniques of the executive to be sure DVLA will produce its approach and eyesight
The assessment acquired comments within the sponsor workforce, DfT plan groups, and various government departments (which include HMT) that asks had been typically product of DVLA:
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DVLA is Operating carefully with DfT to relieve this force, nevertheless a protracted-expression solution is needed.
Consequence A digital and technological know-how tactic that permits support transformation at rate, aligns with federal government technique and has entire backing from DfT.
I'm assured that the motoring marketplace and client voices are actually heard and therefore are mirrored during the suggestions being produced.
DVLA acknowledges that its cost structure calls for reform and would welcome greater flexibility to enact it. The evaluate finds a powerful circumstance to simplify and introduce better check car details flexibility in placing charges, significantly less than significant inflation. Nonetheless, these should really only be when worked up together with a robust performance tactic and affiliated ahead-on the lookout efficiency targets, to make certain fantastic benefit for patrons service by services.
The overview also uncovered that it wasn’t easy for making a criticism to DVLA without any distinct signposting on its Site and no distinct info on the best way to Speak to the ICAs if an individual wasn’t happy with how DVLA had dealt with their complaint.
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DM licensing is still a paper-primarily based method for the majority of drivers with complex multiple healthcare circumstances (Even though online services are offered for motorists with specific single medical disorders).